taya9 is committed to protecting the personal information of every player who uses our platform. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you have over your information as a user of taya9 in the Philippines.
Six principles that govern how taya9 handles your personal data — from the moment you register to long after your last game session.
Your taya9 account data and payment information are protected by 256-bit SSL/TLS encryption across all connections. We apply layered security controls including access restrictions, encrypted storage, and regular security audits to keep your data safe.
taya9 applies the principle of data minimisation — we collect only the personal information genuinely required to operate your account, process your transactions, and comply with applicable regulations. We do not collect data for the sake of it.
taya9 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used to operate taya9 and provide you with a better experience — it is not a commercial product to be monetised externally.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have rights over your personal data — including the right to access, correct, and request deletion of your information. taya9 honours these rights and provides clear channels to exercise them.
This Privacy Policy tells you exactly what data taya9 collects, the specific purpose for each category of data, the legal basis for processing, and how long we retain it. No hidden data uses, no vague explanations — just clear, honest disclosure.
taya9's privacy practices are designed to comply with the Philippine Data Privacy Act of 2012, its Implementing Rules and Regulations, and relevant NPC Circulars. We treat compliance not as a minimum threshold but as a baseline for doing right by our players.
This Privacy Policy describes how taya9 ("taya9," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "Player," or "User") who access or use the taya9 online gaming platform at taya9.org, including all related services, features, and communications.
This Policy applies to all personal data processed by taya9 in connection with the registration and maintenance of taya9 accounts, the processing of deposits and withdrawals, the delivery of gaming services, and the handling of customer support inquiries. It applies regardless of the device or channel through which you access taya9 — whether via mobile browser, desktop browser, or any future application.
This Privacy Policy should be read alongside taya9's Terms and Conditions, which are available at taya9.org/terms-conditions. By registering a taya9 account or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, taya9 is the Data Controller responsible for your personal information processed in connection with the taya9 Platform.
As Data Controller, taya9 determines the purposes for which and the means by which personal data is processed. taya9 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data privacy laws. Inquiries relating to this Privacy Policy or your personal data rights may be directed to the taya9 Data Protection Officer via the contact information provided in Section 16 of this Policy.
taya9 collects the following categories of personal data in connection with your use of the Platform:
| Data Category | Specific Data Points |
|---|---|
| Account Registration Data | Philippine mobile number, chosen password (stored in hashed form), date of account creation, account status. |
| Identity Verification Data | Full legal name, date of birth, government-issued Philippine ID number and type (e.g., PhilSys, UMID, driver's license, passport), ID document images where provided for verification. |
| Financial Data | GCash account number, PayMaya account number, bank account details (account name, account number, bank name), transaction history, deposit and withdrawal records, account balance history. |
| Gaming Activity Data | Games played, wager amounts, game outcomes, session durations, bonus usage, responsible gaming tool settings. |
| Device & Technical Data | IP address, device type and model, operating system, browser type and version, session tokens, login timestamps, geolocation data (country/region level). |
| Communications Data | Customer support chat transcripts, messages sent to taya9 via email or Messenger/Viber, survey responses, feedback submissions. |
| Marketing Preferences | Communication opt-in/opt-out status, promotion claim history, preferred game categories where indicated. |
taya9 collects personal data through the following means:
When you register a taya9 account, you provide your mobile number and create a password. When you deposit or withdraw funds, you provide payment account details. When you complete identity verification, you provide identity document information. When you contact support, you provide the content of your inquiry. All such data is collected directly from your voluntary input.
When you access and use the taya9 Platform, certain technical data is collected automatically, including your IP address, device identifiers, browser details, session duration, pages visited, and game interactions. This data is collected via server logs, session tracking, and standard web technologies to enable the Platform to function and to support security monitoring.
When you make a deposit or withdrawal via GCash, PayMaya, or Philippine bank channels, our payment processing partners share transaction confirmation data with taya9 — including transaction reference numbers, amounts, timestamps, and the payment account identifier — to enable taya9 to credit or debit your taya9 account correctly.
taya9's integrated game providers (such as JILI Games, Pragmatic Play, PG Soft, and others) share game session data — including wager amounts, outcomes, and session information — with taya9 for account management, dispute resolution, and responsible gaming monitoring purposes.
taya9 processes your personal data for the following specific purposes:
taya9 processes your personal data on the following legal bases as recognised under the Philippine Data Privacy Act of 2012:
Processing is necessary for the performance of the contract between you and taya9 — specifically, the taya9 Terms and Conditions which govern your account and use of the Platform. This basis applies to account management, payment processing, and service delivery.
Processing is necessary for compliance with a legal obligation to which taya9 is subject, including identity verification requirements, age verification, anti-money laundering obligations, and record-keeping requirements under applicable Philippine regulations.
Processing is necessary for taya9's legitimate interests, including fraud detection and prevention, platform security, responsible gaming monitoring, dispute resolution, and service improvement — provided such interests are not overridden by your rights and freedoms.
For direct marketing communications and the use of non-essential cookies, taya9 relies on your consent. You may withdraw consent for marketing communications at any time by contacting taya9 Customer Support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
taya9 does not sell, rent, or trade your personal data to third-party marketers. We share your data only in the following limited circumstances:
We share relevant financial data with our Philippine payment partners — including GCash, PayMaya, BPI, BDO, Metrobank, and card payment processors — solely to the extent necessary to process your deposits and withdrawals. These providers are contractually bound to handle your data securely and to use it only for the specified transaction purpose.
taya9 shares account session identifiers and relevant game parameters with our integrated game providers (JILI Games, Pragmatic Play, PG Soft, Evolution Gaming, Ezugi, and others) to deliver gaming sessions. These providers receive only the minimum data necessary to operate the game session and are required to comply with applicable data protection standards.
taya9 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable Philippine law, by a valid legal order, or in connection with the investigation of suspected fraud, money laundering, or other criminal activity.
taya9 may share limited personal data with legal counsel, auditors, and other professional advisors where necessary for the provision of professional services to taya9, subject to appropriate confidentiality obligations.
No Sale of Data: taya9 has not sold, and does not sell, personal data to any third party for monetary or other valuable consideration. This commitment applies regardless of the nature of the requesting party.
The taya9 Platform uses cookies and similar tracking technologies to enable core Platform functionality, maintain your login session, and gather anonymised usage analytics. The following categories of cookies are used:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the taya9 Platform, including maintaining your logged-in session.
taya9 retains personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. Our retention practices are summarised below:
| Data Category | Retention Period |
|---|---|
| Account Registration & Identity Data | Duration of active account, plus a minimum of five (5) years after account closure, in compliance with applicable regulatory record-keeping requirements. |
| Financial Transaction Records | Minimum of five (5) years from the date of each transaction, as required under Philippine anti-money laundering and tax regulations. |
| Gaming Activity Data | Duration of active account, plus two (2) years after account closure for dispute resolution purposes. |
| Customer Support Records | Two (2) years from the date of each support interaction, unless a longer period is required for ongoing dispute resolution. |
| Self-Exclusion Records | Permanently retained to prevent re-registration during a self-exclusion period and to support responsible gaming compliance. |
| Technical & Device Data | Thirteen (13) months from collection, unless required for longer retention in connection with a security investigation. |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
taya9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include:
While taya9 applies robust security measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a high risk to your rights and freedoms, taya9 will notify affected individuals and the National Privacy Commission (NPC) in accordance with applicable breach notification requirements under the Data Privacy Act.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by taya9. You may exercise these rights by contacting taya9 via the channels described in Section 16:
taya9 will respond to verified data privacy rights requests within thirty (30) calendar days of receipt. We may request additional information to verify your identity before processing a rights request.
The taya9 Platform is strictly intended for individuals aged 21 years and above. taya9 does not knowingly collect or process personal data from individuals under 21 years of age. This restriction is both a regulatory requirement under applicable Philippine online gaming regulations and a core taya9 policy commitment.
Where taya9 becomes aware or has reasonable grounds to suspect that personal data has been collected from an individual under 21 years of age, it will take immediate steps to suspend the associated account, delete the collected data where legally permissible, and report the matter in accordance with applicable regulatory requirements.
Parents and guardians are encouraged to use appropriate parental controls and to monitor their children's online activities to prevent underage access to gaming platforms, including taya9.
Some of taya9's third-party service providers — including game providers and technical infrastructure providers — may be located outside the Philippines. Where personal data is transferred to a recipient in a country that does not provide an equivalent level of data protection as the Philippines, taya9 will implement appropriate safeguards to protect the transferred data, including contractual data processing agreements that impose data protection obligations equivalent to those applicable under Philippine law.
taya9 will not transfer your personal data to jurisdictions whose data protection standards are materially inadequate without implementing appropriate protective measures. Any such transfer will be conducted in compliance with the requirements of the Philippine Data Privacy Act and relevant NPC guidance on cross-border data flows.
The taya9 Platform may contain references to third-party services, including payment providers and game providers. While taya9 selects third-party partners carefully and requires them to maintain appropriate data protection standards, taya9 is not responsible for the privacy practices of third-party services operating under their own privacy policies.
taya9's Privacy Policy applies solely to personal data processed directly by taya9 in connection with the taya9 Platform. Players are encouraged to review the privacy policies of any third-party services they interact with through or in connection with their taya9 account.
taya9 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or Platform features. When we make material changes — meaning changes that significantly affect how we use your personal data or your data privacy rights — we will notify registered Players via their registered mobile number and/or through a prominent notice on the taya9 Platform prior to the changes taking effect.
The Effective Date at the top of this Policy indicates when the current version was last updated. We encourage you to review this Policy periodically. Continued use of the taya9 Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the updated practices.
If you have any questions about this Privacy Policy, wish to exercise any of your data privacy rights, or wish to raise a concern about taya9's data processing practices, please contact us through the following channels:
Live Chat: Available 24/7 directly on the taya9 Platform
Email: [email protected]
Messenger & Viber: Linked on the taya9 Platform
Subject Line for DPO Inquiries: "Data Privacy Request – [Your Account Mobile Number]"
taya9 will acknowledge receipt of your inquiry within three (3) business days and aims to resolve data privacy requests within thirty (30) calendar days. For complex requests, we may require an extension of up to an additional thirty (30) days, of which you will be notified.
If you are not satisfied with taya9's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Your data is protected, your privacy is respected, and your account is secured. Join thousands of Filipino players who trust taya9 for fair, secure online gaming — with GCash payouts, PHP balance, and 24/7 support. Must be 21 or older.